Free Up the Time Collections Were Costing You
Let Synchramed handle your accounts and follow up with medical aids and patients on outstanding balances. We have 23 years’ experience and are proud of our 98% average collection rate.
Keeps your existing billing setup in place
Collections and Administration, Off Your Plate
Synchramed follows up medical aid short payments and rejected claims as actively as patient debt, because a claim that’s been underpaid or rejected is revenue you’ve already earned. Every query is prioritised and worked by a dedicated credit controller, rather than a call centre script.
Electronic remittances
We reconcile remittances on a daily basis.
Medical aid rejections
We prioritise medical aid remittance rejections and make sure they are actioned weekly.
PMB claims
We know exactly what actions to take, and how to get medical aids to pay PMB claims.
Patient liable accounts
We diligently follow up on patient liable accounts with phone calls, emails, SMSes and WhatsApp messages. The process is driven by our custom-built, in-house collection software, ensuring every account is actioned.
Bank statements
We reconcile payments daily.
Monthly reporting
Clear monthly reporting, so you always know where your collections stand.
Good choice! Let the experts handle your billing.
Outsourced Billing covers billing, reconciliation and collections on your behalf, end to end.
Personal Service, Not a Call Centre
Established since 2002
Over 23 years of South African specialist billing experience.
Local expertise
We know South African medical aids, tariffs and rules from the inside.
Dedicated account managers
One person who knows your practice, not a rotating queue.
Personal service
Tailored to your practice, not one size fits all.
Clear monthly reporting
Know what was billed, collected and still needs attention.
Proactive follow-up
Issues are picked up and actioned, rather than left sitting in a queue.
Start With a Free Audit
Find out exactly what’s sitting unresolved in your collections before deciding how to fix it. 10 minutes, no sales pitch.
Your details go to Synchramed only, to arrange your audit.
No obligation. No cost. Actionable report.
What does Synchramed's outsourced collections service include?
Outstanding account follow-up on your existing billing, medical aid query and short-payment resolution, and monthly reporting on debtor days and collections performance, with a dedicated account manager.
Does Synchramed handle medical aid debt collection as well as patient debt?
Yes. We follow up medical aid short payments, rejected claims and unpaid patient accounts, prioritising what’s actually recoverable rather than filing it away.
Do I need to switch practice management software to use outsourced collections?
No. After a full assessment you will be advised if you need to change systems or not. It all depends on the outcome of the practice assessment.
How is outsourced collections different from outsourced billing?
With outsourced collections, you continue billing in-house and we manage collections, medical aid queries and administration. With outsourced billing, our dedicated billing team also handles the billing itself.
Most practices leak revenue somewhere.
Find out where yours does.
10 minutes. No obligation. No cost. An actionable report you can use whether you work with us or not.