Let Our Experienced Billing Team Manage Your Billing
A dedicated billing team captures your claims within two working days, ensuring every claim is optimally and legally coded, adhering to industry and medical aid standards.
Starts with a free practice assessment
Everything Your Billing Cycle Needs
Six steps, followed for every batch of claims, from the moment they arrive to the report on your desk.
Recording
We record the number of claims received, the date time it was received, so we can ensure it is billed within 2 working days.
Billing & Coding
Claims are distributed to an experienced billing agent, who captures each claim.
Auditing
The billing agent sends the captured claims to a billing auditor who audits the claims for correctness and checks if the claim was optimised.
Posting / Switching
The auditor posts (switches) your claims to the medical aids.
Rejection Monitoring
The auditor monitors for any immediate rejections from the medical aids and actions them accordingly.
Feedback
Within two working days, the auditor sends your billing report, showing how many claims were billed and any outstanding claim queries.
- 01
Recording
We record the number of claims received, the date time it was received, so we can ensure it is billed within 2 working days.
- 02
Billing & Coding
Claims are distributed to an experienced billing agent, who captures each claim.
- 03
Auditing
The billing agent sends the captured claims to a billing auditor who audits the claims for correctness and checks if the claim was optimised.
- 04
Posting / Switching
The auditor posts (switches) your claims to the medical aids.
- 05
Rejection Monitoring
The auditor monitors for any immediate rejections from the medical aids and actions them accordingly.
- 06
Feedback
Within two working days, the auditor sends your billing report, showing how many claims were billed and any outstanding claim queries.
Repeats for every batch of claims
Prefer to keep billing in-house?
Outsourced Collections lets you keep billing yourself, while Synchramed manages collections and medical aid follow-up.
Start With a Free Practice Assessment
See exactly what moving to outsourced billing would change for your practice. 10 minutes, no sales pitch.
Your details go to Synchramed only, to arrange your audit.
No obligation. No cost. Actionable report.
What does Synchramed's outsourced billing service include?
Capturing, billing, reconciling and collecting on your behalf, including daily payment reconciliations, prioritised follow-up on rejections and short payments, detailed monthly reporting and a dedicated account manager.
How is Synchramed different from a call centre debt collector?
You get a dedicated account manager who knows your practice, not a rotating queue, and we work with medical aid claims and tariffs directly, not only patient debt.
Do I need to switch practice management software to use outsourced billing?
No. After a full assessment you will be advised if you need to change systems or not. It all depends on the outcome of the practice assessment.
What happens before I commit to outsourced billing?
Synchramed runs a free practice assessment first, so you can see what the service would change before committing to anything.
Most practices leak revenue somewhere.
Find out where yours does.
10 minutes. No obligation. No cost. An actionable report you can use whether you work with us or not.