Most specialist practices leak revenue.
We audit your billing, claims and collections and payment agreements. Free. No pressure, just a conversation. Then we partner with you to fix what’s broken, regardless of your billing policy or the rates that you charge.
Where revenue typically disappears
You trust your assistant, practice manager or receptionist. But how can you be certain they’re consistently following up on unpaid accounts, and not leaving money on the table?
Unclaimed medical aid payments
Short payments from medical aids
Rejected claims not followed up
Incorrect tariff usage
Outstanding patient debt
Poorly structured medical scheme agreements
Slow-paying accounts left unmanaged
Billing captured late
Lack of visibility into collections
The good news is, we can assess your practice.
Here are one client’s results after we performed the revenue leak assessment and plugged those leaks.
decrease in net
collectable book
fewer accounts
sitting in 90+ days
days sales outstanding,
improved
revenue increase after
hospital billing moved
to Synchramed
Reported by a Synchramed specialist client, three months after moving from practice management software alone onto outsourced billing. Individual results vary by practice, speciality and current billing setup – the free audit is where you find your own numbers.
Your details go to Synchramed only, to arrange your audit.
Free audit. No pressure. Just the numbers.
10 minutes, no sales pressure. We look at your billing, claims and collections data and send back a plain-language report on where revenue is leaking and what it would take to close it.
Prefer to talk first? Fill in your details and preferred time below, and your dedicated account manager will confirm by phone or email.
How we fix the leaks
We partner with you and tailor our solution to your problem, regardless of your billing policy or private rates. And you don’t need to change systems to work with us.
We bill, reconcile
and collect on
your behalf
A dedicated billing team and a separate credit control team run your billing and collections cycle, so nothing sits waiting for someone to notice it.
- Calls, SMS, email and letters so every account gets followed up.
- Daily payment reconciliations.
- Medical aid rejections, PMB claims and patient liable accounts followed up.
- Medical scheme rejections and short payments prioritised, not filed away.
- Detailed monthly reports and a dedicated account manager.
- Quality control checks and medical scheme registrations.
- A free practice assessment before you commit to anything.
Cloud-based,
built for South African specialists
One system for claims, patient records and reporting – designed around South African medical aid rules, not adapted from somewhere else.
- Real-time claims and electronic remittances.
- Medical scheme membership validation and benefit checks.
- ICD-10 search and NAPPI code look-ups.
- Appointment diary with automated reminders.
- Practice-specific rates, and in- and out-of-hospital pricing.
- PDF and Excel reporting, plus expert staff training.
LogBox,
secure cloud-based patient records
Keep patient records, clinical notes and documents in one secure, cloud-based system with LogBox, set up and supported by Synchramed alongside your billing.
- Secure, cloud-based patient records.
- Clinical notes, documents and patient history in one place.
- Access records from your rooms, the hospital or home.
- Works alongside your billing, with no need to change systems.
- Setup and training from the Synchramed team.
We partner with you
A long-term partner to your practice, not just a supplier.
We tailor our solution to your problem
Built around your practice, not one size fits all.
We deliver results
Measured in cash flow, debtor days and collections.
No need to change systems
We work with the setup you already have.
The outcomes our clients want
aid payments
burden
into collections
for patients
Personal service, not a call centre
- Established since 2002. Over 23 years of South African specialist billing experience.
- Dedicated account managers. One person who knows your practice, not a rotating queue.
- Detailed monthly reporting. Full clarity on your billing and collections, every month.
- Local expertise. We know South African medical aids, tariffs and rules from the inside.
- Real-time claims processing. Responses are actioned the same day, not batched at month-end.
- Personal service. Tailored to your practice, not one size fits all.
New to private practice?
No problem, Synchramed handles it all
- Company (CIPC) registration. Your practice company set up correctly.
- PCNS/BHF registration. Your practice number sorted, so you can bill medical aids.
- Medical aid registrations. Registered with the schemes your patients belong to.
- Expert advice. On which medical aid payment agreements to sign up to.
- Practice letterhead design. Looking professional from your first patient.
- Reduced fees for the first 6 months. We understand the financial strain you face when you first go into private practice. We are here to partner with you to get you on your feet, not add more financial strain.
The checklist we use internally, before Synchramed ever gets involved.
Why short payments are the leak most practices never go back and check.
What actually matters for specialists, beyond a long feature list.
What is a revenue leak audit for a medical practice?
A review of your billing, claims and collections data that identifies unclaimed medical aid payments, short payments, rejected claims, incorrect tariff usage and slow-paying accounts, reported back in plain language.
How is Synchramed different from a call centre debt collector?
You get a dedicated account manager who knows your practice, not a rotating queue, and we work with medical aid claims and tariffs directly, not only patient debt.
Do I need to switch practice management software to use outsourced billing?
No. After a full assessment you will be advised if you need to change systems or not. It all depends on the outcome of the practice assessment.
How long does the free audit take?
Around 10 minutes for the initial consultation, followed by an actionable written report at no cost and with no obligation.
My practice is busy and seems to be doing well. Why would I need an audit?
A busy practice doesn’t always mean that everything billed is being collected. Small issues such as rejected claims, short payments, incorrect tariffs and outstanding accounts can add up over time. The audit helps identify whether revenue is being missed.
Is the practice management software built for South African medical billing rules?
Yes. Real-time medical aid claims, ICD-10 and NAPPI code look-ups, and in- and out-of-hospital pricing, built specifically for South African specialists.
Not sure if your practice is collecting everything it should be?
Start with a free revenue leak audit.
Quick, no obligation and designed to give you clear answers.
23 years of South African specialist billing
Synchramed was established in 2002 to help South African specialists get paid properly for the work they do. Today that means outsourced medical billing and collections, cloud-based practice management software and electronic health records, built specifically around South African medical aids, tariffs and reporting requirements, and delivered by a dedicated account manager rather than a call centre.
Specialist expertise
Over 23 years of specialist medical billing experience, with a deep understanding of specialist practices.
Locally focused
Built around South African medical aids, tariffs and reporting requirements.
A dedicated partner
A dedicated account manager who knows your practice, not a call centre.
“I started using Synchramed's billing software in January 2020. Seventeen months later I signed up to their outsourced billing service. Within the first three months, they had brought about a 78% decrease in my net collectable book. Accounts in 90+ days decreased by 82%. My days sales outstanding improved from 83 to 14 days. After this impressive start, I entrusted my hospital billing to their care, and seen a revenue increase of 16%. I like that we meet monthly to review and discuss any concerns, and I'm very satisfied with the level of service and expertise they bring to the table. I'm very happy to recommend Synchramed to any specialist.”
“We have been using Synchramed for more than a decade now and we have always found their support team ready to assist whenever we have encountered difficulties. Their system is efficient and user friendly.”
“Synchramed is the 3rd billing company I've been with in 3 years. I'm already certain I'll be with them for a while. The team knows what they are doing, communication is amazing, delegation is top tier.”
“Thank you to Synchramed for everything they have done for my practice. They have been nothing less than efficient, professional, and their team is one of the best I have worked with. They are certainly unique in their field.”
“Synchramed is always available when needing assistance and they have friendly staff that help you through anything you need. When getting training they sit with you and show you everything in detail.”
Most practices leak revenue somewhere.
Find out where yours does.
10 minutes. No obligation. No cost. An actionable report you can use whether you work with us or not.